1) Can I buy from anywhere in the world?
- We send to the vast majority of countries, we only do not ship to those countries that may have any customs restriction. Our online store is based in Spain, therefore, all shipments within the European Union do not need customs procedures, are delivered directly to the customer at home.
2) Who is responsible for customs expenses outside the European Union?
- The charges, fees and all expenses that may be generated by a shipment will always be at the customer's expense. Raceu Hats in no case can manage the expenses previously of the shipments, that is why we recommend that you can inform with the customs of your country.
3) Can I return the products?
- Of course, you can return your products within 14 days of receiving your order. You must have in mind that the products must be returned intact and unused, products that have been used or that do not have the original product labels will not be accepted under any circumstances.
4) If I do not pay for my order with PayPal, can I return my order anyway?
- Yes, of course, you can return your product (s). In this case, we will refund the price of the product / s but not the amount of the shipping.
- However, the expense derived from the return of the product / s will be payed by you , it is a defective product, sent by mistake or a cause attributable to our company.
Forms of payment and delivery times
5) What are the available forms of payment?
There are several payment methods available depending on the country from which you are placing your order. You may choose different payment platforms:
- PayPal: This payment method is very secure as it does not share any financial information with RaceuHats. Orders paid using PayPal have an additional cost of 4% per purchase, with no minimum amount required. Available for all countries.
- Credit card: This payment method is very secure and does not imply any kind of charge. Secure 3D is required for payment validation. Available for all countries.
- BANCONTACT: Available for Belgium.
- EPS: Available for Austria.
- GIROPAY: Available for Germany.
- iDEAL: Available for the Netherlands.
- MULTIBANCO: Available for Portugal.
- PRZELEWY24: Available for Poland.
- SOFORT: Available for Germany, Austria, Belgium, Spain, Italy and The Netherlands.
- ALIPAY & WeChat Pay: Available for China.
6)How long will it take for my order to arrive?
- Orders within the Spain Peninsula are delivered within 24 to 48 hours after it is sent.
- Orders within the European Union between 3 and 10 working days depending on the type of service chosen.
- Orders shipped outside the European Union are delivered within 10 to 25 working days, the delivery time varies depending on the type of service chosen and the place of delivery.
7) Can I change the delivery address of my order?
- Yes, you can change the delivery address as long as your order has not been sent, once we send your order it is not possible to change the delivery address.
8) What is the "Worldwide Shipping € 9" Promotion?
CWith this promotion you can benefit from shipments at € 9 to some countries, for example within the European Union, United Kingdom and USA, you just have to take into account to choose the selected products of this promotion.
Note that if you add another product different from the one found in this list, the shipping costs will be calculated on the product with the highest cubic capacity;
9) Do you usually send Discount Coupons?
Of course, we periodically send offers and promotions by email, make sure you are subscribed to our newsletter to receive all our promotions. Still not subscribed? Do it from this link: >>https://www.raceuhats.com/blog/suscribete/
10) Are promotions cumulative?
Generally not, unless expressly indicated. In any case, you can always apply the most advantageous promotion for your order at any time.
11) Do you have customer service?
Of course, we will be happy to help you in everything that is in our hands.
12) How can I contact you?
You can email us to [email protected], by phone at +34 938 10 26 70 and through the contact form.
About the products
13) Are the products made by hand?
All our products are manufactured by hand, are handmade in our own atelier and in the ateliers of our collaborating artisans from Ecuador, Spain and Poland.
14) How can I know my size?
In each product of our website you can find a table of measures through which we teach you how to masure your head and how to find aout your exact hat size.