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FAQ's

Preguntas frecuentes

  • 1) General Conditions of Sale

    The fact that you process orders on this website implies that you know, understand and accept the Terms and Conditions in the existing version at the time of access since, according to keep up with regulations legal force, conditions may change.

  • 2) Price of goods

    All items shown on our website carry the purchase price including VAT, and are shown in €uros.

  • 3) Shipping:

    • Regular Shipping Spain FREE for orders starting 49 €
    • for all the orders less than 49 € shipping costs 4 €
    • Baleares 18euros Andorra 18 €
    • Canarias 18 €
    • Bulgaria, Slovenia, Estonia, Finnish, Greece, Hungary, Ireland Latvia, Lithuania, Norway, Slovak Republic, Romania, Sweden 34 €
    • Germany, Austria, Belgium, Denmark, France, Netherlands, Italy, Luxembourg, Poland, United Kingdom, Czech Republic and Switzerland 24 € EEUU/Canada 35 €
    • ARGENTINA, BOLIVIA, BRAZIL, CHILE,COLOMBIA, COSTA RICA, ECUADOR, EL SALVADOR, GUATEMALA,HONDURAS, MEXICO, NICARAGUA, PANAMA, PARAGUAY, PERU, PUERTO RICO, REPUBLICA DOMINICANA, URUGUAY, VENEZUELA 55 €
  • 4) Payment:

    • Paypal. You must have active account and authorize the payment.
    • Visa. By choosing this option, the sale will be managed by the "Virtual POS" of our collaborating entity,Santander, so that all data supplied by the customer are collected and processed directly by Santander. Raceu hats and caps is alien to this procedure at that data on your credit card are not registered in any database but go directly to the POS (Point of Sale Terminal Bank).This will be the fastest selling option because at the time that the Bank income notify us proceed to the preparation of the order.
    • Bank transfer: Wire. By selecting the bank transfer as payment you receive, with confirmation of your order, an e-mail which will indicate the account number in which to make the bank transfer Raceuhats.com name, our account number is 0049 0190 13 2914320111 Please state the order number and your name in the concept. The transfer must be done within 5 days from the date of order confirmation. Using this system the client must send the transfer receipt by e-mail raceu@raceuhats.com.The order will not be processed until the bank does not notify the deposit account. In certain cases when using this payment system may occur during the process of admission and acceptance of the order, the selected products were exhausted in our warehouse. In this case you would be notified by e-mail to find any of the following options, change for another similar product, wait for the replacement of the item or refund of income to the account specified by the customer.
  • 5) Delivery Times

    Respect to normal delivery standard is 48/72 hours . If in any case, the order takes longer to be served, the customer will be notified of this situation either or by telephone or by email.

  • 6) Returns and Exchanges

    If you wish to return or exchange a product proves within 15 working days from the date of delivery of the order, to return. . The product should arrive in perfect condition and in its original packaging, including tags that should not have been removed. Returns packs outwardly look bad, poorly packaged and not come in the original box sent by us will not be accepted. It is very important that you return the / product exchange or return perfectly packaged. If products are damaged due to improper packaging not accept the return. To his return, the customer must inform us prior to shipping, the reason for this and the order number by e-mail to raceu@raceuhats.com and we will contact you to give our approval. Once we receive the merchandise in our stores and check that all the above conditions are met, Raceu hats accept the return of the product and proceed to change, replace or refund the amount under the method of payment, and if applicable, shipping the new product: If payment was made ​​by credit card will be credited the amount to the same credit card with which they purchased If. payment was made ​​by bank transfer, you will be prompted an account number by email, which pay the amount. repayment amount will be received no later than 30 days after receipt and acceptance of products in our store. Note that if you have made ​​payment by credit card is likely the bank will not show the amount of the refund on your balance until the following month. In case of return postage is paid by the buyer.